In order to receive CompTIA A+ certification a candidate must pass two exams. The first exam is the
CompTIA A+ 220-801 Certification Exam. The CompTIA A+ 220-802 Certification Exam is the second
exam required in order for CompTIA A+ certification candidates to complete their certification.
The CompTIA A+ 220-802 examination measures necessary competencies for an entry-level IT
professional with the equivalent knowledge of at least 12 months of hands-on experience in the lab or field.
Successful candidates will have the knowledge required to assemble components based on customer
requirements, install, configure and maintain devices, PCs and software for end users, understand the basics
of networking and security/forensics, properly and safely diagnose, resolve and document common
hardware and software issues while applying troubleshooting skills. Successful candidates will also provide
appropriate customer support; understand the basics of virtualization, desktop imaging, and deployment.
CompTIA A+ is accredited by ANSI to show compliance with the ISO 17024 Standard and, as such,
undergoes regular reviews and updates to the exam objectives. The following CompTIA A+ 220-802
certification exam objectives result from subject matter expert workshops and industry-wide survey results
regarding the skills and knowledge required of an entry-level IT professional. The percentages in this
document represent the relative importance of the subject areas (domains) in the associated body of
knowledge, and together establish the foundation of an entry-level IT professional.
This examination blueprint includes domain weighting, test objectives, and example content. Example
topics and concepts are included to clarify the test objectives and should not be construed as a
comprehensive listing of all the content of this examination.
Candidates are encouraged to use this document to guide their studies. The table below lists the domains
measured by this examination and the extent to which they are represented. The CompTIA A+ 220-802
certification exam is based on these objectives.
Which of the following file systems is required to install Windows 7?
Correct Answer: B
After replacing a motherboard on a customer\’s laptop for a no sound issue, a technician realizes that there is
intermittent wireless connectivity on the laptop. Which of the following should the technician perform FIRST?
A. Reinstall the driver of the WiFi card.
B. Check to see if there is a wireless switch on the laptop and its current position.
C. Replace the wireless card because it is not fully compatible with the new motherboard.
D. Check if the WiFi antenna is connected properly to the wireless card.
Correct Answer: D
A user is reporting their web browser is not going to the site they are attempting to access. Which of the following would
BEST resolve this?
A. Delete all Internet cookies.
B. Ensure the user is not utilizing a proxy server.
C. Remove all Internet shortcuts.
D. Clear all Internet cache and saved passwords.
Correct Answer: B
A technician is working on an issue and has identified the problem and worked out the cause. Which of the following
would MOST likely be the NEXT step the technician should make?
A. Document the cause and solution
B. Inform the user
C. Report to the supervisor D. Establish a plan of action
Correct Answer: D
A technician notices multiple disk errors in the Event Viewer. Which of the following tools would BEST diagnose this
Correct Answer: A